SERVICE AND SUPPORT
Quality and Service Matters
Purchasing a SANY machine from Vertu will give you assurance and confidence in your machine during any situation. We appreciate that for any Business “Time is Money” therefore we guarantee the functionality of our machines ensuring our clients meet the deadlines of their projects. Should there be an unforeseen problem with any of our machines, we guarantee to respond rapidly, visiting your site to assist and fix. Vertu have parts stocked in both New Zealand and Australia along with certified mechanics and mobile service representatives throughout NZ.
Moreover, with Sany group being one of the world's largest manufacturers of heavy machinery and spending billions on R&D, you will also benefit greatly from its wider networks and ongoing investment.
Keeping You Going Factory Warranties
SANY Factory Warranty
Securing your investment with the industry's best factory warranties
(1.6t - 19.5t) 5 years or 5000 hours
(19.5t plus) 4 years or 8000 Hours
5 Years / 24 Hours Support
In the event of a breakdown during your warranty period, Vertu will come to your site as soon as possible to get your machine back up and running.
If the repair cannot be undertaken on-site or in good time, Vertu will arrange a similar replacement while your machine is repaired under warranty.
Vertu Complimentary Maintenance Plan
To further reduce operating costs of your SANY excavator, Vertu offers complimentary maintenance inspections for 3 Years or up to 2000 hours (whatever comes earlier) at regular intervals across the SY80 to SY750 range by a SANY certified technician.
For other SANY machines, Vertu offers one free maintenance inspection for the first 100 hours on all other units including excavators, wheel loaders and rollers by a SANY certified technician.
Items covered by a maintenance inspection include:
Clean/exchange of Diesel Pre Filter(DPF)
Clean/exchange of Engine oil Filter (EOF)
Full machine inspection and service report
Technician travels for up to 50 km each way from a Vertu service facility